Dear Valued Customer:
We wanted to update you on our current situation in relation to our server hosting.
We have been very unhappy with the service that we have been receiving from our Server Hosting Provider. We find it unacceptable for our customers to experience ANY downtime, especially when dealing with something as necessary as Facility Maintenance Software, and although we have tried to find a solution with our provider, none has been to our satisfaction.
A few weeks ago, we began the process of moving our server headquarters to a different hosting company and should have the migration completed within the next two weeks. In our new server set-up, we will be able to guarantee you 100% uptime with a structure that is referred to as "Cluster" or "Load Balancing" network. This basically means that we will have multiple servers working all at the same time, and if downtime occurs on one, it will automatically switch you to another so that you do not experience ANY downtime.
We thank you for your understanding as we transition to this more reliable service, and although we do not expect any interruption in your service during the transition, we ask that you please be patient with us within the next two weeks until it is completed.
Thanks again for your understanding and your loyalty as a Maintenance Care customer.
Dan Roberge
